Terms & conditions
Version 1.0. These terms apply to every quote accepted with Roofline Gutter Care, Lincoln.
1. Quotation validity
Prices are held for 30 days from the date the quote is issued, unless a different date is shown on your quote.
2. Deposit
A 25% deposit is payable to confirm your booking date. The date is not reserved until the deposit has been received.
3. Balance
The remaining balance is payable immediately on completion of the works, using the secure payment link we send you.
4. Additional works
Any extra work found on site (for example a broken gutter bracket) is quoted separately and is only carried out and charged once you have approved it through your quote link.
5. Access
You agree to provide safe and clear access to the property, gutters and downpipes, including moving vehicles, garden furniture or other obstructions where needed. If we cannot gain access on the agreed day, a call-out charge may apply.
6. Cancellation and rescheduling
You may cancel or move your booking free of charge with at least 48 hours' notice. For cancellations inside 48 hours, or a missed appointment, the deposit may be retained to cover the reserved slot.
7. Weather
For safety, work may be postponed in high winds, ice, storms or other unsafe conditions. A new date will be offered at no extra charge.
8. Scope of work
The quote covers gutter clearance only. Repairs, replacement parts, fascia and soffit cleaning and roof moss removal are not included unless they are specifically quoted.
9. Pre-existing condition
Gutters, brackets, joints and downpipes that are already damaged, corroded or poorly fitted can fail during clearance. We will report anything we find, but we are not liable for pre-existing defects.
10. Blockages we cannot clear
If a blockage is inaccessible or would require dismantling the guttering, we will advise you before going any further. No reduction applies to work already completed.
11. Our guarantee
If a gutter we have cleared overflows within 14 days because of material we missed, we will return and put it right free of charge. This excludes new debris such as autumn leaf fall.
12. Liability and insurance
We are insured for damage caused by our negligence. We are not liable for consequential loss, such as decoration damage arising from pre-existing leaks or defects.
13. Photographs
Before and after photographs may be taken as a quality record. They are only used for marketing with your permission.
14. Late payment
Balances that remain unpaid more than 7 days after completion may incur a reminder charge and statutory interest on the outstanding amount.
15. Your data
Your details are used only to deliver the service and to send an annual gutter clearance reminder. You can opt out of reminders at any time.
16. Complaints
Please contact us on 01522 444 846 or info@rooflineguttercare.co.uk within 7 days of the work so we can put anything right quickly.
17. VAT
Roofline Gutter Care is not VAT registered, so no VAT is charged and all prices shown are the total payable.
Questions? Call 01522 444 846 or email info@rooflineguttercare.co.uk.